Day zero: the first hours after a loss
Losing someone close is a shock — in those moments it is important to act step by step. Do not move the body yourself; this violates sanitary rules and can complicate documents. Call an ambulance or district doctor to confirm death.
Wait for the medic and obtain the medical death certificate. Only then call the funeral agency — we work around the clock in Adler and Sochi. The agent will confirm the address, circumstances, and arrange transport to the morgue.
Tell relatives after official confirmation — when you have the doctor's document. Ask trusted people to help with calls so you do not make every decision alone.

